About Count Out Loud

Count Out Loud is the accountant for Australia’s creative industries. We work with a wide range of creative industry clients, from film and television production companies, documentary producers, post-production and VFX studios, content creators and creative freelancers across the country, the people making the work everyone else watches. Strength behind the spotlight is the whole idea, the financial backing that lets creative businesses do their best work.

Creative businesses earn differently to everyone else, with project-based revenue, seasonal cash flow, government offsets and income built on IP. We have been a Xero Platinum Champion Partner since 2016 and our work runs from Producer Offset claims and QAPE tracking through to business structuring, tax compliance and Virtual CFO advisory. We are a technology forward practice, and the experience our clients have with us matters as much as the technical work itself.

The role

We are looking for a Client Services Manager who can make every interaction with Count Out Loud feel smooth, warm and well organised. You will be the steady hand behind the client experience, looking after onboarding, keeping work moving between clients and accountants, and making sure nothing slips through the cracks.

This is the role that holds the rhythm of the practice together. You will be the friendly, capable first point of contact our clients rely on, and the person internally who keeps everything ticking.

What you will be doing

• Owning client onboarding from the first welcome through to a confident start
• Keeping work flowing between clients and accountants, and following up so deadlines are met
• Managing the practice calendar, scheduling and the day to day rhythm of client work
• Being the warm, capable first point of contact for client queries
• Maintaining client records and keeping our systems accurate and up to date
• Supporting the team with the coordination that keeps engagements on track
• Spotting where the client experience can be smoother and helping make it so

What we are looking for

• Strong organisation and a genuine eye for the details that matter
• Warmth and care in how you deal with people, on the phone, by email and in person
• Confidence managing competing priorities and keeping calm when things are busy
• Comfort with technology and a willingness to learn the tools we use, including Xero
• Clear, friendly communication, with founders and creative clients as much as the team
• A real interest in looking after clients well and making their experience a good one

Experience in a professional services or accounting practice is an advantage, as is any exposure to the creative industries. What matters most is organisation, warmth and a genuine interest in people.

Why join Count Out Loud?

Our clients are building films, television series, documentaries and creative businesses, so no two days look quite the same. We are a specialist team, which means your work is visible, your ideas land and you are trusted to shape the client experience rather than just maintain it.

You get flexibility around how and where you work, ongoing development, and a role where looking after people well is the whole point, not an afterthought.

How to apply

Send your CV and a short note on why this role appeals to you. We review applications as they come in, so early interest is encouraged. Pop your favourite film or the last great thing you watched at the top of your note, we like knowing what moves you. Want a quiet chat before you apply? Call us on (02) 9043 1525.

Frequently asked questions

Do I need accounting experience for the Client Services Manager role?

No. This is a client experience and coordination role rather than an accounting one, so you do not need to be qualified or to prepare any technical work. Experience in a professional services or accounting practice is an advantage, but organisation, warmth and a genuine interest in looking after clients well matter most.

What does the Client Services Manager actually do day to day?

You will own client onboarding, keep work moving between clients and accountants, manage scheduling and the rhythm of the practice, and be the warm first point of contact clients rely on. In short, you are the person who makes the whole experience of working with Count Out Loud feel effortless.

Where is the role based and is it full time?

The role is full time and based in North Sydney, with flexibility around how and where you work. If you would like to confirm the working arrangements before applying, you are welcome to call us on (02) 9043 1525 for a confidential chat.