Last updated: 19 February 2026

Count Out Loud Pty Ltd ABN 26 621 823 498 (“us”, “we”, or “our”) operates the https://www.countoutloud.com.au website (the “Service”). We are committed to protecting the privacy of personal information we collect in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, hold, use, and disclose your personal information when you use our Service.

Information We Collect

We collect the following types of personal information:

Personal Information You Provide

When you contact us, submit a form, or engage our services, we may collect:

  • Name
  • Email address
  • Phone number
  • Business name and ABN
  • Information relating to your accounting and tax affairs that you provide to us in the course of our professional engagement

Usage Data

We automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, time and date of your visit, and other diagnostic data. This information is collected through cookies and similar technologies.

Cookies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small files stored on your device.

We use the following types of cookies:

  • Essential Cookies. Required for the website to function properly.
  • Analytics Cookies. Help us understand how visitors use our website (e.g. Google Analytics).
  • Preference Cookies. Remember your settings and preferences.

You can configure your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the Service may not function properly without cookies.

How We Use Your Information

We use collected information for the following purposes:

  • To provide and maintain our accounting and advisory services
  • To respond to your enquiries and provide customer support
  • To send you information about our services (with your consent)
  • To improve our website and services
  • To comply with our legal and professional obligations
  • To detect, prevent, and address technical issues

Disclosure of Your Information

We may disclose your personal information to:

  • Professional service providers who assist us in delivering our services (e.g. cloud hosting, software providers such as Xero)
  • Government bodies such as the Australian Taxation Office (ATO) and Screen Australia, where required in connection with our professional services
  • Professional advisers such as lawyers and auditors, where necessary
  • Any party where required by law or to comply with a legal obligation

We do not sell your personal information to third parties.

Storage and Security

Your personal information is stored on secure servers located in Australia. Where we use third-party service providers (such as cloud-based accounting software), your data may be stored on servers located overseas. In such cases, we take reasonable steps to ensure those providers comply with the Australian Privacy Principles or are subject to a substantially similar privacy regime.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Overseas Disclosure

Some of our third-party service providers may store data on servers located outside Australia. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles in relation to that information.

Access and Correction

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate, out-of-date, or incomplete information

To request access to or correction of your personal information, please contact us using the details below. We will respond to your request within a reasonable period (generally within 30 days).

Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Children’s Privacy

Our Service is not directed at anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Complaints

If you believe we have breached the Australian Privacy Principles or have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us: